COMPLAINT RESOULTION
As part of FVACFSS’s commitment to Indigenous people and communities, we have implemented a complaint resolution process to resolve child welfare issues in a fair, honest and open manner.
We’re here to help. Read below for an overview of each complaint resolution option.
Resolution Process
Through the Resolution Process, you will liaise directly with FVACFSS staff.
The resolution process is our preferred option as it encourages problem-solving and provides flexibility in finding a solution that addresses your complaint(s).
You and FVACFSS staff will have 30 days to complete resolution unless you agree to an extension.
Administrative Review
Administrative Review provides an examination of your complaint issue(s) by a Review Authority (RA).
The RA is a person who has had no involvement in any matters related to the complaint.
The RA will review your complaint(s), come to a conclusion and may make recommendations.
The Administrative Review will be completed within 30 days unless you agree to an extension.
You can request an Administrative Review at any time during the complaints process.
Submit a Complaint
More Information
For more information, please contact our Quality Assurance Analyst (Complaint Specialist):
Phone: (604) 858 – 0113
Toll Free: 1 (877) 387 – 7027
E-mail: [email protected]
